Privacy Policy

What Information We Collect

When you create an account or place an order, we collect your full name, email address, phone number, and delivery address. For payment, we collect only what is necessary to process your transaction. Full card details are handled directly by our payment processors (Paystack and Flutterwave) and are not stored on our servers.

When you browse our website, we may automatically collect technical data including your IP address, browser type, operating system, pages visited, and time spent on the site. This is collected via cookies and similar technologies to help us understand how our website is used.

If you subscribe to our newsletter or contact us directly, we collect your email address and any other details you choose to share in your message.

How We Use Your Information

We use your personal information primarily to process and fulfil your orders, communicate with you about your purchase, and send your order confirmation and shipping notifications. We may also use your email address to notify you about updates to your account or changes to our policies.

Where you have opted in, we may send you newsletters, new arrival notifications, and promotional updates. You can unsubscribe from these at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us directly.

We use browsing data in aggregate form to improve our website performance, understand which pages are most useful, and identify areas for improvement. This data does not identify you personally.

Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We share your data only where it is necessary to fulfil your order, specifically with our payment processors (Paystack and Flutterwave) to handle transactions, and with our logistics and courier partners to deliver your order.

We may also disclose your information if required to do so by law or in response to a valid legal request from Nigerian authorities.

Cookies

We use cookies to keep your shopping session active, remember your currency preference, and help us understand site usage through basic analytics. Cookies do not contain personally identifiable information on their own. You can disable cookies in your browser settings; however, doing so may affect some features of this website, including your ability to complete a purchase.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are typically retained for up to 7 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

You have the right to access the personal information we hold about you, to request corrections to any inaccurate data, and to request deletion of your data where it is no longer needed for the purpose it was collected. You also have the right to withdraw consent to marketing communications at any time.

To exercise any of these rights, please email us at hello@delightsome.com. We aim to respond to all requests within 5 working days.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment processing is handled by certified third-party providers and transmitted over encrypted connections. While we do our best to protect your data, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the date at the top of this page. Continued use of this website following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this privacy policy or about how your data is handled, please write to us at hello@delightsome.com or visit us in person at 30b Opebi Rd, Opebi, Ikeja, Lagos 100281, Nigeria.